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South Texas Veterans Health Care System (STVHCS)

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Important information for private doctors and private/civilian hospitals

 

Important Information for Veterans and Community Providers/Hospitals:

Veterans do not need authorization from a VA facility for emergency treatment. However, the VA must be notified within 72 hours of a Veteran's emergency room visit or inpatient admission through one of the means below:

  • Call the Veteran's Primary Care Team (PACT) 
  • Call Telecare @ 210-949-3994 or 1-888-686-6350
  • Call the Transfer Coordinator (business hours) @ 210-617-5184
  • Call the Administrator on Duty (after hours) @ 210-617-5300 ext. 15940

***Hospital notification does NOT guarantee VA payment, but it is a necessary piece of the billing and claims process.***

The VA pays the community provider through the STX payment center in Bonham, TX at 903-583-6363

If treatment is available at a VA facility, the Veterans will be required to transfer at the point of stabilization.



**NEW** If you have questions, or have received Non-VA care in the community, check out this handy Community Care Key Telephone List