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South Texas Veterans Health Care System (STVHCS)

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Important information for private doctors and private/civilian hospitals

Non-VA Emergency Care 

Important Information for Veterans and Community Providers/Hospitals:

Veterans do not need authorization from a VA facility for emergency treatment. However, the VA must be notified within 72 hours of a Veteran's emergency room visit or inpatient admission through one of the means below:

  • Call the Veteran's Primary Care Team (PACT). You can do this through the COPAC at 1-877-537-7348 
  • If the patient does not have a PACT, but wants to be assigned to one, call 210-949-3994
  • Call the Transfer Coordinator (business hours) @ 210-617-5184
  • Call the Administrator on Duty (after hours) @ 210-617-5300 ext. 15940

***Hospital notification does NOT guarantee VA payment, but it is a necessary piece of the billing and claims process.***

The VA pays the community provider through the South Texas Payment Center in Bonham, TX at 903-583-6363

If treatment is available at a VA facility, the Veterans will be required to transfer at the point of stabilization.

Read this tri-fold that explains Community Care
Community Care Trifold

You can read more about VA Emergency Care benefits at:
https://www.va.gov/healthbenefits/access/emergency_care.asp




**NEW** If you have questions, or have received Non-VA care in the community, check out this handy Community Care Key Telephone List

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