Frank M. Tejeda Department of Veterans Affairs Outpatient Clinic - South Texas Veterans Health Care System (STVHCS)
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South Texas Veterans Health Care System (STVHCS)

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Frank M. Tejeda Department of Veterans Affairs Outpatient Clinic

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Frank M. Tejeda Outpatient Clinic

San Antonio, Texas (March 16, 2020) - The South Texas Veterans Health Care System is taking extra precautions aimed at limiting exposure risk to Veterans, volunteers, employees, and visitors.
Veterans who are concerned they may have symptoms of COVID-19, flu, or cold should call 877-537-7348 before coming to the VA. Clinical staff are available to provide 24/7 virtual care and support, including nurse advice and triage. This service is available at no cost to Veterans enrolled for VA health care.
The South Texas Veterans Health Care System includes the Audie L. Murphy VA Medical Center in San Antonio; the Kerrville VA Medical Center and the following outpatient and contract clinics:
• Frank M. Tejeda Outpatient Clinic
• North Central Federal Clinic
• Balcones Heights Outpatient Clinic
• Shavano Park Outpatient Clinic
• South Bexar Outpatient Clinic
• Victoria Outpatient Clinic
• Data Point Outpatient Clinic
• Northeast 410
• Northwest 410
• Pecan Valley
• New Braunfels
• Southwest Military
• Seguin
• Beeville

To minimize risk for employees and Veterans, everyone who enters the South Texas Veterans Health Care System campuses will be pre-screened. This may lengthen entry times, so patients are advised to allow for that when arriving for their appointments.

The screening consists of three questions:

1. Do you have a fever or worsening cough or shortness of breath or flu-like symptoms?
2. Have you or a close contact traveled to an area with widespread or sustained community transmission of COVID-19 within 14 days of symptom onset?
3. Have you been in close contact with someone, including health care workers, confirmed to have COVID-19?


WELCOME

The staff of the Frank Tejeda VA Outpatient Clinic (FTOPC) welcome you. This facility provides high quality medical care as well as access to Veterans’ services.

PRIMARY CARE

You will be assigned a provider for your medical care. Physicians, nurse practitioners, and physician assistants work closely with a team of other clinic staff to insure you receive the best care available. Specialists are available by referral.

ADDITIONAL SERVICES

  • Nutrition Counseling
  • Pharmacy Services
  • Gender Specific Health Services
  • Social Work Services
  • Patient Education Programs
  • Mental Health Outpatient Services
  • Compensation and Pension Program
    Your primary care provider, nurse, or the health benefits advisor can answer any questions about these programs.

SPECIAL PROGRAMS

  • Gulf War Registry
  • Agent Orange Program
  • Ex-Prisoner of War Program
  • Ionizing Radiation Program
  • Operation Iraq Freedom (OIF), Operation Enduring Freedom (OEF), Operation New Dawn (OND)
  • AFTER HOURS CARE 


If you need urgent medical care whenever the clinic is closed, please report to the Audie L. Murphy Memorial Veterans Hospital’s Urgent Care Center where you can be seen by a physician 24- hours-a-day.

EMERGENCY CARE 

This is not an emergency facility. If you have a medical emergency, call 911 or your local medical emergency system.

APPOINTMENTS 

Clinic visits are by scheduled appointment.  We recommend that you check-in 15-30 minutes before your appointment time.  If you are late for your scheduled appointment, you may be asked to reschedule.

Please call the clinic at  (210) 699-2100 or 1-866-835-3321 if you need to cancel or change appointments.  If possible, please reschedule at that time.  Scheduling hours are 8 a.m. - 4 p.m., Monday - Friday.

If you become ill between appointments, we want to help.  Please call the clinic  (210) 699-2100 between 8 a.m. and 3 p.m., Monday - Friday, to speak to your team nurse.

Calling ahead will decrease waiting times and we may be able to take care of the problem over the telephone.

If for any reason you are unable to contact the clinic nurse, please feel free to use the South Texas Veterans Health Care System’s TeleCare number  (210) 949-3994.

Telephone calls concerning medications and health related matters are welcomed. You will be asked to leave a message that will taken by trained personnel. Leave the name of the person calling, the name of the patient, the last four numbers of the patient's social security number, symptoms and duration of illness and telephone call back number. We will return your call by close of business that day.

This information will be given to your nurse and/or primary care provider who will then call you back.  Telephone calls will be returned by close of business.  If your problem or concern cannot be handled over the telephone, you will be :

  • Told to call 911 if it is an emergency.
  • Told to report to the Audie L. Murphy Memorial Veterans Hospital’s Emergency Room.
  • Told to come to the clinic on that day.
  • Given an appointment in the next few days.

TELECARE 

After hours, weekends, and holidays TeleCare provides telephone medical advice to Veterans.  Our service has bilingual capability and provides prompt, reliable, and courteous answers to patients’ questions.
Veterans and their family members can contact the VA’s toll free number at 1-888-686-6350 to discuss medical concerns, access to care, medications or any health problem.

MEDICATIONS
 

All refills are obtained through the mail.  You are responsible for requesting your refills at least 10-14 days before your last dose is taken.  Refill requests are made by using our 24 hour TeleMed refill service.  A touch tone telephone is required.  The TeleMed local telephone number is (210) 617-5290.  The toll free long distance number is 1-800-209-7377.

The pharmacy hours are Monday - Friday 8 a.m.- noon and 1 p.m.–4:30 p.m. The Pharmacy number is (210) 699-2289.

After hours emergency prescriptions can be filled 24-hours-a-day at the Audie L. Murphy Memorial Veterans Hospital.

VETERANS BENEFITS ADMINISTRATION
 

Veterans Service Center: 1-800-827-1000
VA Loan Guaranty (Home Loans): 1-800-827-1000
Veterans Benefits Counselors:  1-800-827-1000
Vocational Rehabilitation & Counseling:  (210) 699-5000
Texas Veterans Commission:   (210) 699-5000
Disabled American Veterans:   (210) 699-5000

For more detailed information, contact the health benefits advisor at 699-2133.

Veterans…Our Healthcare Priority & Our National Pride

South Texas Veterans Health Care System toll free 1-877-469-5300

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