South Texas Veterans Health Care System (STVHCS)
South Texas holds quarterly Veterans Town Hall
The South Texas Veterans Health Care System (STVHCS) held its quarterly town hall and listening session June 23, led by STVHCS Director, Mr. Robert Walton. Walton was joined by two dozen staffers from several specialties.
Prior to the six p.m. start time, there were multiple agencies like the Homeless Veterans Program, Women’s Health, MyHealtheVet and Prosthetics, that manned information tables to provide attending Veterans hands-on information about their healthcare options.
After the information fair, Walton led the evening off with an overview of the hospital, and an update on current access rates, construction statuses and some of the challenges STVHCS are facing and some of the implemented and proposed steps management is taking to meet them. Walton said he always looks forward to providing those updates to Veterans and uses their feedback to improve the Veteran experience.
Dozens of Veterans attended the event, and many of the issues they brought with them were dealt with immediately by patient advocates and individual service representatives.
Issues ranged from pharmacy to billing to the Choice program. These issues were documented by VA staff, and will be vetted to the appropriate agency for action.
To reach all 85,000 Veterans in the STVHCS catchment area, Walton and his staff will be holding the next town hall meeting in Kerrville. There has been no date set, but stay tuned for the date by following the STVHCS on social media at www.facebook.com/SanAntonioVAMC