South Texas Veterans Health Care System (STVHCS)
South Texas VA holds Town Hall in Kerrville
Keeping up with their commitment to transparency, the Audie L. Murphy VA Medical Center held its quarterly Veteran’s Town Hall in Kerrville, Texas, Nov. 4. The senior staff, led by center director, Dr. Julianne Flynn answered questions from more than 120 Veterans and their families in attendance.
Joining the Audie Murphy staff were Veterans Benefits Administration South Texas Regional Director, Marlan Waldrop, and National Cemetery Administration Assistant Director, Fort Sam Houston Cemetery, Aubrey David.
Prior to the formal briefing, and question and answer session, Veterans were invited to take part in a Veterans Resources Fair which brought together specialty clinics and staffer to answer questions about mobile medical equipment, pharmacy, homeless Veterans programs, Voluntary services and many more.
The questions to the staff were as diverse as the military careers of the attendees, ranging from burial times to getting health care benefits across the country and around the world. But the most important aspect was the feedback and takeaways provided by the Veterans are already being vetted by the South Texas staff to assist in improving the patient experience; a goal of Audie L. Murphy and the VA.
The South Texas Veterans Health Care System (STVHCS) staff tried provided as many answers to those questions with a briefing and update that covered upcoming changes to the Choice Program, and local health metrics for STVHCS.
An entire panel of specialists was on hand to provide specifics to Veteran’s questions and provide insight to the information presented. Despite working through an off-campus communications outage, David Caudill brought his Army of patient advocates, and they adapted to assist patients with their specific concerns.The next town hall date and location has not been determined, but stay tuned for announcements on the South Texas website, http://www.southtexas.va.gov/ and social media channels: www.facebook.com/SanAntonioVAMC